Tired of investing in training that
doesn’t deliver results? Our
approach helps you define how
training will be applied in the
working environment.
Seeing how it can be, not how it is today.
We get to know your business and the challenges you face to develop training that’s relevant and sustainable. Then we help embed the learning so it’s applied in the workplace – be it office-based, hybrid or remote. Can’t see what you need to address your specific challenge? Need help diagnosing your particular problem? Get in touch. We love working with organisations to develop courses tailored to their needs.
Key to any successful training experience is identifying from the outset how the training will be applied.
We work with you to help ensure the knowledge gained is put into practice and essential skills realised.
Engaged employees are more committed, achieve more and are far more likely to stay with you. And if they do leave, they’ll be positive ambassadors for your brand.
Our leadership program helps managers understand why positive employee engagement is so important, recognise what engagement and disengagement looks like, enhance their leadership skills and define a plan of action that will take their people to the next level.
Popular modules within this program include:
❖ Identifying and mapping engagement/disengagement levels in your team
❖ The Three Dimensions of Modern Leadership
❖ The Challenge of Change
❖ Dare to Delegate!
❖ Giving Effective Feedback
❖ The Manager as a Coach
❖ ...
In an ever changing and increasingly competitive world, organisations are becoming more reliant on great teamwork to create a competitive edge … or keep them in the game! But great teamwork rarely happens naturally, especially across departments with heavy workloads and competing priorities.
First seek to understand yourself. Then try to understand others. Now use this awareness to manage the differences. In our team workshop, participants will follow this journey to build mutual respect, develop trust, utilise tools and apply skills required to become a high performing team.
Popular modules within this program include:
❖ Behaviour Awareness: using the world leading DiSC model to learn more about themselves and those around them
❖ Adapting to Others: developing ways to build closer connections and more effective relationships with colleagues
❖ Effective, Active and Proactive Listening
❖ How teams evolve
❖ ...
It is not enough for directors/managers to define a strategy and tell their people what they should do. Strategy must bring compelling messages to the people and involve them, so that they follow it because they want to and not because they have to.
Our strategic planning program uses the highly regarded Balanced Scorecard to ensure strategies are well thought through, contribute to your overall vision/mission and sets the objectives for your company, teams and individuals, that will make it a reality.
Popular modules within this program include:
❖ Introduction to the Balanced Scorecard
❖ Building a vision and mission
❖ Strategy mapping and monitoring
❖ Communicate to involve and inspire
❖ SMART objective setting
❖ ...
In modern markets, few organisations have a truly unique offer for clients. Your sales team has an increasingly hard job, working in a crowded market with challenger brands introducing new innovations and lower cost solutions, that can pull companies into a downward spiral of reduced sales and smaller margins.
In this training program, we focus on the Modern Consultative approach to selling and help participants to develop sales tools and skills that will help them to win new business, build customer loyalty and improve sale margins.
Popular modules within this program include:
❖ Understanding Sales Styles and Potential Impact
❖ The Foundations of Modern Consultative Selling, and why it works
❖ Expanding the Customer Agenda
❖ Handling Customer Reactions
❖ Effective Negotiation: Building the Win-Win
❖ Planning to Succeed
❖ ...
When your people turn up at a customer’s premises or home, they are ambassadors for your business. If they deliver a great ‘right first time’ experience, your customer will become a repeat customer who refers and recommends your services. It is no longer enough just to fix the machine, they must fix the customer too!
In this training program, we create awareness of the unique opportunity service engineers have to build or destroy customer loyalty. Participants will learn how to better understand what lies behind customer needs, and develop skills to drive up customer satisfaction.
Popular modules within this program include:
❖ The TASK of the modern service professional
❖ Understanding customer satisfaction and what drives it
❖ The structure of a service visit and positive openings
❖ Effective questioning and listening
❖ The 5 minute walk
❖ ...
More and more customers base their future purchasing decisions not on the quality of the product, but on the quality of service they receive. Whether it’s on the telephone or in-person, great service is more important than ever. In a crowded market, a positive customer experience is a way to differentiate yourself from your competitors.
Our ‘in house’ customer orientation program is adapted to the specific needs of each client, building customer awareness and developing the skills required to effectively handle any situation.
Popular modules within this program include:
❖ What does the customer ‘need’ and how to understand customer satisfaction
❖ Responding to customer reactions
❖ Handling customer complaints
❖ Understanding empathy
❖ Reactive vs Proactive customer service
❖ ...
Key to any successful training experience is identifying from the outset how the training will be applied. We work with you to help ensure the knowledge gained is put into practice and essential skills realised.
We’d love to hear from you and answer any questions you may have.
We develop the skills needed to thrive in the changing workplace.
You can get in touch direct or fill in this form.
+44(0)7919439439
mark@mh4pointzero.com