We use a selection of industry leading training tools to optimise people and support businesses. Every training solution – whether it’s a single course or a package of courses – is tailored to your individual needs.
Leadership & Teams
strategy mapping
We don’t make your company dependent on our consultancy skills. We exist to train and empower your people so that they are able to do it for themselves.
The MH4.0 approach to strategy mapping helps you define your scope and goals, find innovative solutions and involve your people through effective communication.
We enable you to apply your findings in practice and accurately assess the impact, so you can continue to change and grow.
balanced scorecards
Define individual goals for your teams that contribute to your organisation’s vision and mission. By working together with your people, every individual knows how what they do contributes to the integration and growth of the company as a whole.
The Balanced Scorecard helps you to prepare for change by looking backward at what is or isn’t working, at the same time as looking forward to envisage tomorrow’s challenges and performance. Using a Balanced Scorecard is the closest you can get to predicting the future.
““The whole is something else than the sum of its parts.””
Behaviour
EMPLOYEE ENGAGEMENT
Engaged employees are far more likely to stay with you. Even if they do leave, they will be positive ambassadors for your brand. Help your managers keep their team energised and productive during periods of challenge and change.
Our training helps managers understand the importance of positive employee engagement. They’ll also learn how to recognise the tell-tale signs of disengagement. We’ll share our strategies and tools that will help your managers lead and engage teams through change and digital transformation.
““A staggering 87% of employees worldwide are not engaged. Many companies are experiencing a crisis of engagement and aren’t aware of it.””
DISC Practitioner
The world-leading DiSC model provides a common language for people to learn about themselves and develop more effective relationships with other people.
The model is incredibly versatile and can be used in individual, team, sales, leadership or other relationships. Assessments are easy to complete, and we are fully accredited to guide you through the use of DiSC to improve behaviour awareness, communication, teamwork, and productivity.
Sales & Service
Sales training
We all work in crowded markets, with challenger brands introducing new innovations and lower cost solutions. This makes the job of your sales team increasingly hard.
Sales training from MH4.0 gives your team the skills to accurately identify what your customers need and present them with the best solutions, to succeed in a highly competitive environment.
MH4.0 is the UK accredited partner for the Oh! Norman training course by Global Partners & Associates.
Customer Service Experience
When your people turn up at a customer’s business or home, they are ambassadors for your business. If they deliver a great experience, your customer will become a repeat customer and will refer and recommend your services.
Our training provides engineers, and those involved in after sales care roles that haven’t always been recognised as customer facing, with the skills they need to effectively communicate with customers and give them the best experience possible.